Getac Holdings Corporation

The opinions of stakeholders are an important basis for Getac's progress. In addition to timely communication and response of all departments according to their powers and responsibilities, and maintaining a smooth flow of opinions exchange, Getac Holdings convenes CSR Committee meeting with all members every year by the Chairperson of the CSR Committee to perform evaluation score operations in accordance with the AA1000 stakeholder Engagement Standard, scoring from five aspects of dependence, influence, multiple perspectives, responsibility and tension to identify key stakeholders, and ensure that the understanding of stakeholders by each department is updated and made progress constantly. 

According to the results of stakeholder rating in 2021, the top-5 stakeholders are employees, customers/distributors, suppliers, shareholders, and government agencies, with banks ranked sixth and the media ranked seventh.
 

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With reference to the GRI Standards, major international initiatives, and the Supplier Codes of Conduct adopted by and benchmark companies, the company identified 28 sustainability issues in 2021, and questionnaire surveys were made based on these issues. Thus, there are 18 sustainability issues in total for 2021, and after corresponding them to the specific topics of GRI standards, we have identified 20 specific topics, among which the intellectual property rights, information security, corporate governance, and risk management are customized topics.
 

Category	Major Material  Topic	Impact Boundary and Level of Involvement
		Getac Group		Upper Stream	Down Steam
		Getac Holdings	Subsidiaries*	Suppliers	Customers
Economics	Corporate Governance & Transparency Of Information	●	●	●	●
	Operational Risk Management	●	●		●
	Information Security & Customer Privacy	●	●	●	●
	Customer Privacy	●	●	●	●
	Intellectual Property Rights	●	●	●	●
	Risk Management	●	●		●
	Economic Performance	●	●	●	●
	Anti-corruption	●	●	●	●
	Supply Chain Management		●	●	●
	Anti-competitive Behavior		●(GTC Only)		●
Environmental	Waste		●		●
	Energy		●
	Water & Effluents		●
	Emissions		●		●
	Materials		●	●
	Marketing & Labeling		●	●	●
Social	Child Labor		●	●	●
	Training & Education		●	●	●
	Customer Health & Safety		●	●	●
	Occupational Health & Safety	●	●	●	●

 *Subsidiaries:  the subsidiaries entities covered in this report are listed on this page 6 of this report.
 

To implement CSR and integrate the needs and expectations of shareholders into Getac’s CSR policies, the company sets up a diverse range of communication channels for stakeholders to communicate CSR-related issues concerning the dimensions of environment, society, and corporate governance. Meanwhile, stakeholder opinions were compiled to provide a reference for developing or revising CSR policies.

1. Customers /Distributors

Getac's Response Methods	Customer service section on corporate website (immediately) Sales contract & Non-disclosure agreement (immediately) Telephone customer service hotline (immediately) Channel partner conference (periodically) Consumer service mailbox (immediately) ESG audit by third party（aperiodic）
2021 Issues Of Concerns	Information Security & Customer Privacy Corporate Governance Customer Health & Safety Environmental/Social/Economic Compliance Intellectual Property Rights
Communication and Response	Customer requirements and suggestions including those received through the express customer service e-mail and telephone hotlines are responded to in a timely manner. Satisfaction surveys and distributor conferences are also held on a regular basis. An ESG survey is conducted every year to learn about topics of concern of customers and respond to these topics through the report. Further upgrades and improvements were carried out by Getac in 2021 in response to the importance of information security to customers. Both ISO27001 (Information Security Management System) and TISAX (Trusted Information Security Exchange) certification were obtained in 2021 to bring our information security standards in line with leading tier-1 international vendors.
Communication Channels	Customer Service Global Customer Service Center Lawrence Sung Email：GetacSupport_TW@getac.com