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Sustainability Report


2Sustainability Communication

Identification Of Stakeholders
The opinions of stakeholders are an important basis for Getac's progress. In addition to timely communication and response of all departments according to their powers and responsibilities, and maintaining a smooth flow of opinions exchange, Getac Holdings convenes CSR Committee meeting with all members every year by the Chairperson of the CSR Committee to perform evaluation score operations in accordance with the AA1000 stakeholder Engagement Standard, scoring from five aspects of dependence, influence, multiple perspectives, responsibility and tension to identify key stakeholders, and ensure that the understanding of stakeholders by each department is updated and made progress constantly. 

According to the results of stakeholder rating in 2021, the top-5 stakeholders are employees, customers/distributors, suppliers, shareholders, and government agencies, with banks ranked sixth and the media ranked seventh.
Material Topic Identification & Boundary Setting
With reference to the GRI Standards, major international initiatives, and the Supplier Codes of Conduct adopted by and benchmark companies, the company identified 28 sustainability issues in 2021, and questionnaire surveys were made based on these issues. Thus, there are 18 sustainability issues in total for 2021, and after corresponding them to the specific topics of GRI standards, we have identified 20 specific topics, among which the intellectual property rights, information security, corporate governance, and risk management are customized topics.
 ● Direct Impact    ● Indirect Impact 
Category Major Material  Topic Impact Boundary and Level of Involvement
Getac Group Upper Stream Down Steam 
Getac Holdings Subsidiaries* Suppliers Customers 
Corporate Governance & Transparency Of Information
Operational Risk Management  
Information Security & Customer Privacy
Customer Privacy
Intellectual Property Rights
Risk Management  
Economic Performance
Anti-corruption         ●                 ●        
Supply Chain Management    ● 
Anti-competitive Behavior   ●(GTC Only)  
Water & Effluents      
Marketing & Labeling  
Child Labor  
Training & Education  
Customer Health & Safety  
Occupational Health & Safety
 *Subsidiaries:  the subsidiaries entities covered in this report are listed on this page 6 of this report.

Stakeholder Communications

To implement CSR and integrate the needs and expectations of shareholders into Getac’s CSR policies, the company sets up a diverse range of communication channels for stakeholders to communicate CSR-related issues concerning the dimensions of environment, society, and corporate governance. Meanwhile, stakeholder opinions were compiled to provide a reference for developing or revising CSR policies.

1. Customers /Distributors

Getac's Response Methods
  • Customer service section on corporate website (immediately)
  • Sales contract & Non-disclosure agreement (immediately)
  • Telephone customer service hotline (immediately)
  • Channel partner conference (periodically)
  • Consumer service mailbox (immediately)
  • ESG audit by third party(aperiodic)
2021 Issues Of Concerns
  • Information Security & Customer Privacy
  • Corporate Governance
  • Customer Health & Safety
  • Environmental/Social/Economic Compliance
  • Intellectual Property Rights
Communication and Response
  • Customer requirements and suggestions including those received through the express customer service e-mail and telephone hotlines are responded to in a timely manner. Satisfaction surveys and distributor conferences are also held on a regular basis. An ESG survey is conducted every year to learn about topics of concern of customers and respond to these topics through the report.
  • Further upgrades and improvements were carried out by Getac in 2021 in response to the importance of information security to customers. Both ISO27001 (Information Security Management System) and TISAX (Trusted Information Security Exchange) certification were obtained in 2021 to bring our information security standards in line with leading tier-1 international vendors.
Communication Channels Customer Service
Global Customer Service Center
Lawrence Sung


2. Suppliers
Getac's Response Methods
  • Supplier visit (immediately)
  • Supplier procurement contract(immediately)
  • Supplier audit(annually)
  • Supplier query mailbox (immediately)
  • Supplier Conference(aperiodic)
2021 Issues Of Concerns
  • Intellectual Property Rights
  • Customer health & safety
  • Corporate Governance
  • Information Security & Customer Privacy
  • Child Labor
Communication and Response
  • By holding supplier conferences from time to time and regular supplier audits, Getac and its supplier partners continue to communicate on operational directions and CSR goals, and respond to related concerns.
  • In 2022, Getac Holdings conducted a supplier ESG Survey on 751 suppliers, 91% of the suppliers participated in the ESG self-assessment questionnaire, and 96% signed the Getac’s suppliers code of conduct.
Communication Channels Vendor Relations
Purchasing Center
3. Employees
Getac's Response Methods
  • Performance appraisal (annually)
  • Internal announcement (immediately)
  • Employee meeting (annually)
  • Labor management meeting/supervisor meeting/training (periodically)
  • Education & Training (periodically)
  • Employee consultation hotline (immediately)
2021 Issues Of Concerns
  • Information Security & Customer Privacy
  • Intellectual Property Rights
  • Energy & Water
  • Customer Health & Safety
  • Corporate Governance
Communication and Response
  • A range of open internal communication channels have been established by Getac to listen to employee feedback. A comprehensive performance evaluation system is also used at every level of management for communication and dialog.
  • The Company conducted employee satisfaction survey in the factories in China and Vietnam in 2021 to understand the employees’ satisfaction level from multiple aspects including the Company, work, training, interpersonal relationship, communication, attendance, meals, incentives and functional units. We have adjusted and improved the parts that the employees were unsatisfied with, such as adjusting the meal options in the cafeteria for night shift, and establishing employee rest areas in new factories.
Communication Channels Employee consultation mailbox
Organization Development Center
Andy Lin
4. Shareholders
Getac's Response Methods
  • Shareholders' meeting/ investor conference (annually)
  • Corporate website (immediately)
  • Market observation post system (immediately)
  • Investor query mailbox / hotline (immediately)
2021 Issues Of Concerns
  • Corporate Governance
  • Economic Performance
  • Information Security & Customer Privacy
  • Supply Chain Management
  • Child Labor
Communication and Response
  • Getac publishes its financial information and annual report in a timely manner as required by law. The corporate website also has an investor section for providing investors with real-time advice.
  • Scheduled shareholders’ meetings and ad hoc investor conferences are used to communicate the current business progress and future developments with investors. During 2021, we organized two large public investor conferences and 35 sessions for small institutional investors.
Communication Channels Investor query mailbox/ Hotline
Irene Sun
Corporate Relations Office
5. Media
Getac's Response Methods
  • News releases (immediately)
  • Press conferences (periodically)
  • Spokesperson interviews (immediately)
  • Posting of information on the corporate website (immediately)
2021 Issues Of Concerns
  • Corporate Governance
  • Economic Performance
  • Information Security & Customer Privacy
  • Supply Chain Management
  • Child Labor
Communication and Response
  • The media is the bridge for transmission of information. They serve as a vital link for Getac to communicate with society. Ad hoc press releases and press conferences along with the timely disclosure of related information, Getac explains the company’s business development and targets. Public opinion is also collected for the reference of the management team.
  • In 2021, total exposure in Taiwan media reached 800 times.
Communication Channels Acting spokesperson of Getac 
Irene Sun
6. Government Agencies
Getac's Response Methods
  • Official documents (immediately)
  • Regulatory meetings and training
  • Seminars (periodically)
2021 Issues Of Concerns
  • Anti-corruption
  • Corporate Governance & Transparency Of Information
  • Risk Management
  • Information Security & Customer Privacy
  • Operational Risk Management
Communication and Response
  • Ad hoc meetings and bulletins are used for cooperating with government agencies on related matters. These include attending related lectures, courses and conferences, and active cooperation with government agencies.
  • After the “Corporate Governance 3.0 – Sustainable Development Blueprint” for enhancing corporate sustainability and ESG governance was issued by the Financial Supervisory Committee in 2021, Getac actively responded to the blueprint and introduced related requirements. Seven improvements were subsequently made and completed in 2021 based on the indicators 8th Corporate Governance Evaluation.
Communication Channels Government contact mailbox
Legal Affairs
CSR Contact Information

We sincerely welcome any suggestions regarding this Report.
Irene Sun
tel: +886-2-2785-7888#5124
email: getac.csr@getac.com.tw

  • CEO Messages

  • Sustainability Communication

  • Ethical Management

  • Sustainable Supply Chain

  • Prohibiting Procurement Of Conflict Minerals

  • Environmental Protection

  • Green Product

  • Friendly Workplace

  • Social participation

  • CSR Questionnaire

  • We sincerely welcome any suggestions regarding this Report.

    Irene Sun
    Corporation Relations Office
    Email: Getac.csr@getac.com.tw

  • Irregular Business Conduct Reporting

    Lisa Kung
    Director of Auditing Office
    Email: gtcaudit@getac.com.tw